Merchandise return cards cannot be redeemed for cash. If exchanging a product, any positive balance will be refunded in the original form of tender. If a purchase is paid with a gift card, a refund will be issued with a merchandise return card. If the original card is not available, or a payment method other than a credit card was used for your order (such as PayPal), a merchandise return card will be issued. Debit card purchases will be refunded as cash. If a purchase is paid by check, a refund will be issued with a merchandise return card or cash following a 10-day waiting period from the date of sale for the appropriate amount.Ĭredit card purchases will be credited to the original card used or a merchandise return card will be issued for future use in-store. If a purchase is paid with cash, a refund will be issued in cash. Receipts are valid for 60 days from date of purchase. If you're not satisfied with a product purchased in the store, simply bring the product in its original packaging and in new or salable condition to any PetSmart store to be returned. Returning Products Purchased at a PetSmart Store COD deliveries will be returned to the customer. All shipping charges must be paid by the customer. Please note: exchanges are not available by mail. Affix the RETURN shipping label provided and send the package via a traceable and insurable method. Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). To find a retail store near you, use our Store Locator or call (888) 839-9638. Purchases made using AfterPay’s payment services Purchases made on a delivery provider app Purchases made with our “Buy & Pickup” online feature The following types of purchases may only be returned in stores: Prescription medication items and special orders cannot be returned in our stores. Returns for same-day delivery purchases, purchases made with our “Buy & Pickup” online feature, purchases made on on a delivery provider’s app and online services purchases may only be made in stores. Merchandise return cards can be used for future in-store purchases and cannot be redeemed for cash. If you do not have the same credit card that you used to make your purchase, if you used a payment method other than a credit card for your order (such as PayPal), if you made a same-day delivery purchase, or if your purchase was made via a delivery provider app, you'll receive a merchandise return card for the appropriate amount. If paid for by credit card, the card used to purchase the merchandise is required so that your return can be credited to the same card (minus the cost of shipping and gift wrapping). To return an item in store that was purchased at, on the PetSmart app, or on a delivery provider’s app, simply bring the product in its original packaging plus the packing slip or the shipping confirmation email as proof of purchase to any PetSmart store. NOTE: We do not accept returns or exchanges on prescription medication products.

Services purchases made online must be returned in stores. Product must be in its original packaging. If you're not satisfied with your purchase, you can return the product for the purchase price (minus the shipping, handling, gift wrap and other charges).

In addition, a return of a product will deduct the points earned from the original transaction. NOTE: Treats points that were redeemed toward the purchase of an item(s) will be forfeited when product is returned.

We know pet parents are busy, so we've made our return policies easy and convenient. At PetSmart, your satisfaction is very important to us.

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